TROY Pay frequently asked questions
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What is TROY Pay and who is it for?
TROY Pay is a B2B payment platform that helps businesses streamline accounts payable by managing check and digital payments (including ACH) in one place. It is designed to support small, mid-sized, and large organizations looking to simplify their payment processes.
What do I need to get started?
You’ll typically need: Bank account details, Company logo (for checks/remittance), Sample check (if printing), ERP/export file format. Our Tech consulting will assist you step by step how to gather all these requirements.
How long does it take to get started?
Typical onboarding takes a few days to a week, depending on ERP integration, bank setup, and approval workflows.
Product Capabilities
What payment methods does TROY Pay support?
ACH (eCheck), Printed checks (in-house or print & mail) , Future-ready for RTP / digital payments
Can I customize approvals and workflows?
Yes, you can configure approval workflows, user roles, and permissions based on your business needs.
Can I process multiple payments at once?
Yes, TROY Pay already supports bulk payments through file‑based uploads, and we’re also building multiple ERP integrations to expand and streamline these capabilities even further.
User access & management
Can I add or remove users easily?
Yes, user management is simple with role-based access controls.
Can I control what different users can do?
Yes, bank accounts can be securely added.
Can I add or change bank accounts later?
Yes, bank accounts can be securely added.
Can vendors be set to always receive ACH instead of checks?
Yes, vendor payment preferences can be configured and managed easily.
Security & compliance
Is TROY Pay secure?
Yes, TROY Pay follows industry best practices including, SSL encryption, secure data handling, MFA & SSO, and role-based access control
Do you have SOC 2 or security certifications?
Yes, we are compliant with industry standards including SOC 2, PCI, and HIPAA, ensuring a high level of security and data protection.
Do you support security questionnaires and IT reviews?
Yes, our team actively supports security questionnaires, IT/vendor risk assessments, and compliance reviews
How is payment data protected?
Payment processing is handled through trusted third-party financial providers, ensuring secure money movement.
Check printing & infrastructure
Can I print checks from TROY Pay?
Yes, you can print checks yourself, or use print & mail services.
What are the system requirements for check printing?
Typical requirements include: supported browser (Chrome, Edge, Firefox), printer driver setup (e.g., HP drivers), & fonts and check layout configuration.
Do I need special hardware or software?
No major hardware is required, but printer setup and drivers are needed for check printing workflows.
Implementation & support
Do you help with onboarding and setup?
Yes, our team assists with file mapping, payment setup & bank account addition, adding users, adding signatures, etting up the check template, & training.
What support do you provide after onboarding?
Ongoing support includes, technical assistance, payment troubleshooting, workflow optimization
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